Call center FAQs. Clear answers.
These call center FAQs cover the details businesses commonly ask about before starting a conversation with RAEC Global.
Call center FAQs: what to know.
Where is RAEC Global based?
Our team works from a physical office in Kosovo.
Which languages can you support?
English and Albanian are the current options. Requirements and availability are confirmed for each project.
Are the agents office-based?
Yes. The delivery model described here is office-based.
Can we start with a small scope?
We can discuss a smaller initial scope and review expansion as the workflow develops.
Is there a minimum contact volume?
There is no universal minimum contact volume. Staffing, hours and commercial arrangements still need to fit the work.
Can you work in our systems?
Yes, subject to suitable access, permissions and training.
Can you provide evening, weekend or 24/7 coverage?
These schedules can be discussed. Confirmed hours depend on the project and available staffing.
How quickly can a team be prepared?
New recruitment may take around 1–4 weeks. Project onboarding commonly takes around 3–5 days, up to a week depending on the project. We confirm the timeline during planning.
Who provides training?
The approach is agreed with your business. Training can use your materials and preferred process.
How is pricing decided?
Pricing depends on service, language, team size, coverage and complexity. A proposal follows discovery.
Can we start with a pilot?
A defined pilot can be discussed. Scope, staffing, duration, hours and any costs are agreed in advance.
How do you review quality?
Handling criteria, coaching responsibilities and reporting are defined around the project.